Professional Experience
Symantec - Springfield, Oregon - July 2012 to October 2019
Sales Supervisor - January 2016 to October 2019
- Assist individuals to achieve their goals through coaching
- Facilitate clear communication and coordination of resources throughout Symantec and with external partners to ensure customer success
- Training employees on new skills, processes and products, instilling a growth mindset
- Supervision through review of phone calls and live monitoring and providing feedback
- Experience supervising and leading group meetings
- Scheduling queue coverage and coordinating schedules for unplanned gaps in coverage
- Provided reports and meeting summaries to directors and other stakeholders
Team Leader - April 2015 to January 2016
- Interview new staff
- Coached and trained peers in new skills, products and processes
- Handled customer escalations
- Created and delivered trainings for new hires with role playing scenarios familiarizing reps with sales conversations
- Mentored sales reps in conversational sales process, post-sales support and engaging other internal departments
Sales Support Specialist – July 2012 to April 2015
- Provided frontline sales support as well as pre-technical and account support
- Assisted customers with placing orders, processing, validating, renewing subscriptions, and discussing customer’s next steps
- Connecting with customers via live chat, phone and email
- Ability to identify customer needs and recommend solutions and troubleshoot efficiently
- Collaborated effectively to resolve customer needs with Sales Engineers, Territory Sales reps, Marketing and Support teams.
Enterprise Rent-a-Car - Eugene, Oregon - February 2009 to July 2012
Reservation Sales Representative
Build brand loyalty by getting to know customers, exceeding customer expectations, focused making real connections with people.
AT&T Mobility Sales /Sutherland Global Services - Syracuse, New York - 2/2006 to 8/2008
Sales Representative
Developed conversational selling techniques: ask questions, discovering needs and recommending products that fit their lifestyle
Activities
- Symantec Culture Committee – worked to create an engaging work environment at Symantec.
- Volunteer for the Eugene Symphony Youth Concerts.
- Working, semi-professional guitarist skills include scheduling, organizing and web/print promotion.
- Experience creating websites with Jimdo and Wordpress.
Education
AA/AS Graphic Design - Lane Community College – 2018 - expected to graduate June 2021
Skills
Apple and Windows operating systems, MS Office, Slack, WebEx, Photoshop, Google G-Suite, Salesforce
References available upon request.